Return & Refund Policy

Last Updated: June 2026

At Flashhive, we are committed to providing professional-grade photography equipment, studio lighting accessories, camera support gear, and creative tools designed to help photographers, videographers, content creators, and production professionals achieve exceptional results.

Customer satisfaction remains one of our highest priorities. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return window beginning on the date your order is delivered.

To qualify for a return, items must:

• Be returned within 30 calendar days of delivery.

• Be in original condition.

• Be free from damage caused by misuse or improper installation.

• Include original packaging whenever possible.

• Include all supplied accessories, manuals, adapters, cables, mounting hardware, and components.

Products returned with missing parts may be subject to a partial refund.

Eligible Returns

The following situations generally qualify for a return:

• Wrong item received.

• Item arrived damaged.

• Manufacturing defect.

• Missing components.

• Product does not match the description provided on our website.

• Customer changed their mind within the return period.

Non-Returnable Items

The following products may not be eligible for return:

• Products damaged through misuse.

• Products modified by the customer.

• Items returned outside the return period.

• Products missing significant components.

• Clearance or final sale items if specifically marked as non-returnable.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible.

Please provide:

• Order number.

• Description of issue.

• Photos of product.

• Photos of packaging if applicable.

Our support team will evaluate the issue and provide an appropriate resolution.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider, refunds may take several business days to appear on your statement.

Free Return Shipping

Flashhive provides free return assistance for eligible returns approved by our support team.

Customers should not ship products back without receiving instructions from our team.

Exchanges

If you received a defective or incorrect item, we may offer:

• Product replacement.

• Exchange for equivalent item.

• Full refund.

The appropriate solution will be determined after inspection.

Order Cancellations

Orders may be cancelled before shipment.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Contact

Questions regarding returns or refunds may be directed to:

Flashhive

454 68e Rue O
Québec, QC
Canada

Email: support@Flashhive.store

Phone: (800) 832-3321